Returns & Refunds
As confident as we are in our gear, we understand that not everything is for everyone. If you feel like our speakers are not for you, then the first thing you'll need to do is send an e-mail within 30 days after receiving the products to firstname.lastname@example.org and inform us that you'd like to return your purchase. Please be sure to include the reason why. It's very important that you pack the speakers exactly like you received them in the original shipping box.
Shortly afterwards, somebody from Audio Craftsmen / Pahmer Enterprises will respond to your request. Most likely a prepaid shipping label that is emailed to you . Place that on the shipping box and deliver them to a carrier's store. We have several options to suite your location and we will do our best to find the easiest solution.
Wait for the product to land at a Pahmer Enterprises Ltd. approved destination. This process typically takes anywhere between 3 – 10 business days. It hinges entirely on where the product is coming from.
Once the product arrives, we'll inspect the product to make sure that it arrived with all the original materials and is in like-new condition.
Provided everything looks good, and it almost always does, then will reach back out and let you know that the product has been received and that the refund is being processed. In our experience, it usually takes anywhere from 7 to 10 days for the money to return to your account. The $100 / $200 USD return fee will be deducted from the amount to be refunded. Return fee is per product shipped.
If you have been charged import taxes on your delivered products, you are responsible for claiming a refund from the given carrier that charged you (DHL, FedEx, Purolator, UPS, Postal Service Etc.).
B Stock / C Stock : Please note that on ANY B or C stock product, you are responsible for sending the product back and pay the costs associated with it if you wish to return within the 45 days.