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Try at home

The civilized way

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Take it easy...

We know that listening in your own environment with your own equipment, music and on your own time is the very best way to evaluate Audio Craftsmen speakers. That’s why we offer a no obligation, 30 day-trial period. Nothing better for us than a happy customer.

Spending your money on something that you haven't even touched might be intimidating. We understand. Which is why we invite you to judge our speakers in your own home. Should our speakers / stands not fit your taste, we will arrange the return shipment for you. We have a worldwide flat $100 return fee per pair of bookshelf speakers, $200 for floor-standing speakers, $300 for floor standing speakers with EMS and our Z stands have a $75 return fee

How it Works …

First, you purchase the product. Once the order arrives at your doorstep, the 30-day trial begins. Should you feel inclined to return the product within that 30-day time span, contact us by email and we'll provide you with a return label or arrange a pickup depending on your location. After verifying that the product is in good condition, we will start the refund process which can take three to 10 days. The $75 / $300 return fee will be deducted from the amount to be refunded. Return fee is per product shipped.

 

This part is important ...

When returning the product, note that it must be in the same condition as when you received it. If there are signs of user-related damage or missing accessories, then we will assess the situation and consider deducting a portion of the return solely at our reasonable discretion. The original shipping box is needed for returns; we do not accept a return without it.

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